Purchases & Refunds
Sometimes payments may fail due to the following reasons:
Insufficient balance in your account or card.
Incorrect card details or expired card.
Bank/server downtime or temporary technical error.
Internet connection issue during checkout.
Payment gateway declined the transaction for security reasons
If you face any issue with your purchase, you can request a refund within 7 days of your payment. Refunds are available in the following cases:
You were charged twice for the same book.
You are unable to access the purchased book due to a technical issue.
A system error occurred during your transaction.
Browse and select the book you want to purchase.
Go to the checkout page.
Enter your coupon code in the “Have a coupon?” or “Apply Coupon” box.
Click on Apply to update your order total.
The discount will be applied instantly before you complete the payment.
Go to our Contact Us page or email us at support@shastrambooks.com
.
Share your order ID / payment reference number and details of the issue.
Our support team will review your request and process the refund if it meets the policy.
💳 Refunds are credited back to the same payment method used during purchase, and may take 3–7 working days to appear in your account, depending on your bank or payment provider.
Making Courses
Yes, you can update your account details, including your display name.
Log in to your Shastram Books account.
Go to the My Account or Profile Settings section.
Edit your Name/Display Name field and save the changes.
If you no longer wish to receive promotional or newsletter emails from Shastram Books, you can easily unsubscribe:
Open any email you received from us.
Scroll to the bottom of the email.
Click on the “Unsubscribe” link.
Confirm your choice, and you will be removed from our mailing list.
Changing your password is quick and simple:
Log in to your Shastram Books account.
Go to the My Account / Profile Settings section.
Select Change Password.
Enter your current password and then your new password.
Save the changes — your password will be updated instantly.
Go to the Register / Sign Up page.
Enter your email address and create a password.
Click on the Register / Create Account button.
Your account will be created instantly, and you can log in anytime using your email and password.
Help with Website or Course Access
If you are facing trouble opening a book on Shastram Books, please try the following steps:
Make sure you are logged in with the same account you used to purchase the book.
Check your internet connection — books require an active connection to load.
Clear your browser cache & cookies or try opening the book in another browser (like Chrome/Firefox).
If you are using a mobile device, ensure your browser is up to date.
Refresh the page or log out and log back in to your account.
✅ If the problem still continues, please contact our support team at support@shastrambooks.com
with your order ID and book name, and we will assist you as soon as possible
Yes! You can read all your purchased and free books on mobile, tablet, or computer. Just log in to your account from any device, and your books will be available in your online library.
Yes. When you read a book online, your progress is saved automatically. The next time you log in, you can continue reading from where you left off, even if you switch devices.
No, downloads are not required. All books can be read directly on the Shastram Books website. Simply log in to your account and start reading instantly.
Having Trouble Accessing Books or Courses?
First, make sure you are logged in with the same email ID used during purchase.
Check your My Library / My Courses section to see if the book or course is unlocked.
If it still doesn’t appear, clear your browser cache or try another browser.
If the issue continues, please contact us at support@shastrambooks.com
with your order details.
Ensure you have a stable internet connection.
Try refreshing the page or re-opening the book.
If you are on mobile, update your browser or try opening it on desktop.
Sometimes, clearing cache & cookies solves loading issues.
Slow loading may happen due to weak internet connectivity.
Try switching to a faster or more stable network.
Close other heavy apps/tabs while accessing the course.
If the problem is still there, please share a screenshot with us for support.
Log out and log back into your account.
Check if your browser is up-to-date.
Try accessing from another browser (Chrome, Firefox, Edge).
If you still see errors, email us at support@shastrambooks.com
with your order ID and error details.
If You Have Any Questions You Can Call Me 24/7
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